This Privacy Statement describes how we collect and use the information, which may include personal data, you provide to us by e-mail: hoteltulpar@yandex.ru, on our site: hoteltulpar.ru or directly.  It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.

The policy regarding the processing of the Contractor's personal data determines the procedure for the collection, storage, transfer and other types of processing of the Contractor's personal data, as well as information about the requirements for the protection of personal data.

All processed personal data are confidential, strictly protected information in accordance with the legislation of the Russian Federation.

Data Collection

The types of personal data that we collect include:

Your first name, last name, email address, phone number and home address;

Credit card details (type of card, credit card number, name on card, expiration date and security code);

Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);

Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

You may always choose what personal data (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Data we collect automatically

When using our website, we also collect information automatically, some of which may be personal data.

Processing Purposes

We use your personal data for the following purposes:

1. Reservations: We use your personal data to complete and administer your online reservation.
2. Customer service: We use your personal data to provide customer service.
3. Guest reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.
4. Marketing activities: We also use your data for marketing activities, as permitted by law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications on new products and services or other offers which we think may be of interest to you, we include an unsubscribe link that you can use if you do not want us to send messages in the future.
5. Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us.
6. Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisors.
7. Legal and compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law.

If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal Bases

In view of purposes A and B we rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us.

Third-party service providers: We use service providers to process your personal data strictly on our behalf. This processing would be for purposes as included in this Privacy Statement such as facilitating reservation payments, sending out marketing material or for analytical support services. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Data Retention

We will retain your information, which may include personal data for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement.  

Your choices and rights

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

You can ask us for a copy of the personal data we hold about you;

You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;

in certain situations, you can ask us to erase or block or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and

in certain situations, you can also ask us to send the personal data you have given us to a third party.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

This Policy is subject to change, addition in case of emergence of new legal acts and special regulatory documents on processing and protection of personal data.Details for the receipt of notices, demands, statements, denials of the subject of personal data: email: hoteltulpar@yandex.ru, postal address: Russia, 420081, Kazan, Tulpar st., 3 A.